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Innovate Logistics is the largest privately-owned temperature-controlled logistics services business in the UK, with over 350 vehicles and 500-plus temperature-controlled trailers. Tim Bolam, group operations development director, explains in this video clip how losing just a short amount of time in a chilled operation can quickly escalate into a major supply chain problem, and so the choice of warehouse management system in this environment is critical. With Manhattan Associates' Warehouse Management solution, Innovate Logistics has gained date rotation functionality, a 65% productivity improvement in 'pallet tipping', and a billing module that allows Innovate Logistics to pull bespoke reports straight out of the solution to provide invoices for clients. He also explains how Manhattan Associates' Performance Services Team has taken the company to the next level in terms of gaining further productivity improvements by advising on a combination of small system configuration changes and operational process enhancements.